Scenario: You currently have 100 Core licences applied to your account, and all of these licences are currently in use.
- If you have 100 or fewer Core licences in use, AWARD will work normally. It's important to note that it's perfectly fine to have zero available licences.
- However, if you attempt to activate or create more than 100 ACTIVE core users, you will encounter an error message similar to the one below:
- Please keep in mind that all licence policies are bound by dates. If your core user licences expire, you will notice the following ie available licences will be - (minus)
- A red banner will appear to indicate licence violations.
- While your account is in a licence violation state, AWARD will be limited to a Read-Only mode.
- The most common reason for a licence violation is the expiration of licences. For instance:
- Suppose you have 100 core licences and request a 1-month top-up of 20 licences, starting on 01/12/22 and ending on 01/01/23.
- This means you will have a total of 120 core licences to allocate.
- If you have more than 100 Active core users and forget to remove the extra "X" licences before 01/01/23, your account will be placed in violation. However, this can easily be resolved by deactivating X users or requesting an extension.
- Please be aware that the Support desk can quickly apply the "top-up" licences if it's urgent (subject to approval from your AWARD account manager)
- To prevent potential issues, you will receive a warning a few days before your licences are set to expire, as shown in the example below:
