Common eSourcing Problems

The following article will run you through some of the common eSourcing issue we see and their solution. Rest assured we don't see these very often, but when we do we can quickly get you back up and running!

Project Assist not visible/unable to import Evidence Items or Supplier Responses:

• Project template or Project does not have the correct eSourcing system set
• Missing eSourcing System against user profile  

Unable to find my Jagger RFX when importing the supplier responses:

• Jagger RFX is not in the correct state 

Multi-Lot project - Suppliers not visible to assessors:

• Assigning Submission to lots 

Evidence Item Import: 

• Importing Additional Envelopes 

Supplier Response Import: 

• Missing Supplier Responses 
• Missing Document Groups